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You are here:HOME > Shipping / Return Policy

Shipping & Handling: All orders will ship within 3 - 5 business days. We do not pre-bake our treats. All of our treats are baked and iced once an order is placed, this will ensure that your treats arrive to you fresh. Shipping times may be a little longer during peak holiday seasons.


Breakage: No matter how well we package our treats some breakage is to be expected. We will gladly issue a refund or issue a credit on account for your next order in the amount of the cookies broken. We will not be able to issue any refunds for shipping/handling. Please call or email us within 2 days of receiving your order to discuss options.

Return Policy: We do not accept any returns on our baked treats. We only issue credits or refunds on any broken treats.

Shelf Life: All of our cookies have a shelf life up to 12 months. They do best stored at room temperature. Icing may fade a little if kept under bright lights and may become sticky if humidity is high or if they are refrigerated.

Payment: Payment must be made when order is placed. We accept all major credit cards and Paypal.

Questions: Email admin@gerbeauxdogbakery.com

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